Customer Service Representative (Career Opportunities)

Destination Pet, LLC • San Antonio, TX

3d

About The Position

Destination Pet is hiring a Customer Service Representative at Town & Country Veterinary Hospital. The role provides a welcoming, client-focused experience for pet parents and their pets while supporting the hospital’s daily operations. The representative serves as a friendly point of contact, helps clients understand and purchase services, and assists with the safe and efficient movement and care of pet guests. The position requires frequent standing and walking, availability for evenings, weekends, and holidays, and exposure to cleaning supplies, pet hair, and animal accidents.

Requirements

• Strong people and pet skills.
• Solid communication skills across phone, in-person, and email interactions.
• Comfort using multi-line phones and computer systems.
• Ability to remain calm under pressure and maintain professionalism.
• Problem-solving skills.
• High school diploma or equivalent required.
• Ability to lift 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least one year of customer service experience preferred.

Responsibilities

• Welcome pet parents and their pets.
• Answer phones and multitask while assisting clients.
• Tour new clients through the facility and sell services.
• Ensure up-to-date vaccination records are on file.
• Manage client check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pet guests to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Full-time health benefits
• 401(k)
• Discounted pet insurance
• Access to earned wages through DailyPay
• Tips

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED