Customer Service Representative (Career Opportunity)

Destination Pet, LLC • Oshkosh, WI

4d

About The Position

Destination Pet is hiring a Customer Service Representative at Touch of Class Pet Resort. The representative welcomes pet parents and their pets, supports client needs throughout their visit, and helps create a safe, clean, welcoming resort experience. The role includes customer service, sales, check-in and check-out, recordkeeping, payment handling, and assisting other team members. The position reports to the General Manager. Pay starts at $14.75 per hour, depending on experience, plus tips. The schedule is flexible but primarily nights and weekends, with availability on evenings, weekends, and holidays required.

Requirements

• Strong people skills and comfort working with pets.
• Solid communication skills across phone, in-person, and email interactions.
• Comfort using multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• High school diploma or equivalent.
• Ability to stand, walk, and climb stairs frequently.
• Ability to lift 40 pounds.
• Availability to work evenings, weekends, and holidays.
• Ability to work around cleaning supplies, pet hair, and pet accidents.

Nice To Haves

• Previous customer service or retail experience.
• At least one year of customer service experience.

Responsibilities

• Welcome pet parents and their pets to the facility.
• Answer phones and manage multiple tasks.
• Tour prospective clients through the facility and sell services.
• Ensure current vaccination records are on file.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pets to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Health benefits
• 401(k)
• Pet insurance
• Access to earned wages through DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED