Customer Service Representative (Career Opportunity)

Destination Pet • Porter, TX

2d

About The Position

Destination Pet is hiring a Customer Service Representative at All Community Animal Hospital. The role provides a welcoming, helpful experience for clients and their pets while supporting the facility’s customer service and daily operations. Responsibilities include communicating with clients, guiding new customers through the facility and services, managing pet arrivals and departures, and helping maintain a clean and safe environment.

This full-time position requires frequent standing and walking, availability during evenings, weekends, and holidays, and the ability to lift 40 pounds. The role involves exposure to cleaning supplies, pet hair, and animal accidents. Pay starts at $14–$16 per hour, depending on experience, plus tips.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• Ability to stand, walk, and climb stairs frequently.
• Ability to lift 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least one year of customer service experience is preferred.
• Interest in and comfort with pets.

Responsibilities

• Welcome pet parents and their pets.
• Answer phones and handle multiple tasks.
• Tour prospective clients through the facility and sell services.
• Ensure clients’ pets’ vaccination records are up to date.
• Manage check-ins and check-outs.
• Handle cash and card transactions and balance the end-of-day cash drawer.
• Respond to client complaints patiently and professionally.
• Escort pets to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Health benefits
• 401(k)
• Discounted pet insurance
• Access to earned wages through DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED