Customer Service Representative (Career Opportunity)

Destination Pet • Oshkosh, WI

3d

About The Position

Destination Pet is hiring a Customer Service Representative at Touch of Class Pet Resort. The role provides welcoming, attentive service to pet parents and their pets while supporting the resort’s day-to-day customer-facing operations. The representative handles inquiries and transactions, introduces new clients to the facility and services, helps ensure vaccination records are current, and assists with the safe movement and care of pet guests. The position also involves maintaining a clean and welcoming lobby and supporting other team members as needed.

This is a full-time role with flexible working hours that are primarily nights and weekends. Evening, weekend, and holiday availability is required. The work involves frequent standing and walking, climbing stairs, and exposure to cleaning supplies, pet hair, and accidents. The position requires the ability to lift 40 pounds. Pay starts at $14.75 per hour, depending on experience, plus tips.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• Ability to lift 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least 1 year of customer service experience.

Responsibilities

• Welcome pet parents and their pets to the resort.
• Answer phones and manage multiple tasks.
• Tour prospective clients through the facility and sell available services.
• Ensure up-to-date vaccination records are on file.
• Manage client check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pet guests to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Health benefits
• 401(k)
• Pet insurance
• Access to earned wages through DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED