Customer Service Representative (Career Opportunities)

Destination Pet • San Antonio, TX

2d

About The Position

Destination Pet is seeking a Customer Service Representative at Town & Country Veterinary Hospital. The role provides a welcoming and helpful experience for pet parents and their pets while supporting the veterinary hospital’s daily customer-service and operational needs. The position includes greeting clients, answering phones, introducing clients to the facility and services, managing pet check-ins and check-outs, maintaining vaccination records, processing payments, addressing complaints, escorting pets, and keeping the lobby clean. The representative also assists other team members and performs other duties as assigned.

The role requires frequent standing and walking, climbing stairs, and lifting up to 40 pounds. Evening, weekend, and holiday availability is required. Employees may be exposed to cleaning supplies, pet hair, and animal accidents. Pay starts at $16.00 per hour, depending on experience, plus tips.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• Ability to stand, walk, climb stairs, and lift up to 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least one year of customer service experience.

Responsibilities

• Welcome pet parents and their pets.
• Answer phones and manage multiple tasks.
• Tour new clients through the facility and promote available services.
• Ensure clients’ vaccination records are up to date and on file.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pets to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Health benefits for full-time employees.
• 401(k).
• Discounted pet insurance.
• Access to earned wages through DailyPay.
• Tips.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED