Patient Service Representative | Career Opportunities

Mary Free Bed Rehabilitation Hospital • Grand Rapids, MI

7d

About The Position

Mary Free Bed Orthotics & Prosthetics + Bionics is building a network of talented Patient Service Representatives interested in future opportunities across its growing organization. This is not a posting for a specific open position. Patient Service Representatives help create positive first impressions and support patients throughout their care journey by providing welcoming, compassionate, and professional service. They work with patients, families, clinicians, technicians, administrative professionals, referral sources, and healthcare partners in a fast-paced healthcare environment. The organization serves patients across orthotic, prosthetic, and bionic services at locations in Michigan, Indiana, and Virginia. Compensation is based on experience, starting from $19.50.

Requirements

• Deliver exceptional customer service with empathy, professionalism, and attention to detail.
• Enjoy building relationships and creating positive experiences for patients and families.
• Thrive in a fast-paced environment while effectively managing multiple priorities.
• Communicate confidently with patients, providers, referral sources, and colleagues.
• Have strong organizational and problem-solving skills.
• Value teamwork and contribute to a positive workplace culture.

Nice To Haves

• Experience in Orthotics & Prosthetics, rehabilitation, or other healthcare-related settings.
• Orthotics & Prosthetics experience is highly sought after and strongly valued.

Responsibilities

• Create positive first impressions for patients and families.
• Help patients feel welcomed, supported, and cared for throughout their healthcare journey.
• Build relationships with patients, referral sources, and healthcare partners.
• Communicate with patients, providers, referral sources, and colleagues.
• Manage multiple priorities in a fast-paced environment.
• Contribute to teamwork and a positive workplace culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed