Patient Service Representative | Career Opportunities

Mary Free Bed Rehabilitation Hospital • Grand Rapids, MI

6d

About The Position

Mary Free Bed Orthotics & Prosthetics + Bionics is building a network of talented Patient Service Representatives for future opportunities as the organization continues to grow. This is not a posting for a specific open position.

Patient Service Representatives help create positive first impressions and support patients throughout their care journey. They serve as an initial point of contact for patients and families and contribute to a welcoming, supportive, and patient-centered experience in a fast-paced healthcare environment.

The organization serves patients across multiple locations in Michigan, Indiana, and Virginia, providing orthotic, prosthetic, and bionic services. Compensation is based on experience, starting from $19.50.

Requirements

• Deliver exceptional customer service with empathy, professionalism, and attention to detail.
• Enjoy building relationships and creating positive experiences for patients and families.
• Thrive in a fast-paced environment while managing multiple priorities effectively.
• Communicate confidently with patients, providers, referral sources, and colleagues.
• Have strong organizational and problem-solving skills.
• Value teamwork and contribute to a positive workplace culture.

Nice To Haves

• Experience in Orthotics & Prosthetics, rehabilitation, or another healthcare-related setting; O&P experience is highly sought after and strongly valued.
• Experience as a healthcare professional or customer service expert.

Responsibilities

• Help create meaningful first impressions and positive experiences for patients and families.
• Support patients throughout their healthcare journey.
• Communicate with patients, providers, referral sources, and colleagues.
• Build relationships with patients, referral sources, and healthcare partners.
• Contribute to a positive workplace culture and work collaboratively with clinicians, technicians, and administrative professionals.

Benefits

• Opportunity to make a meaningful impact on patients and families.
• Work alongside experienced clinicians, technicians, and administrative professionals.
• Opportunity to serve patients across orthotic, prosthetic, and bionic services.
• Opportunity for professional growth within a respected and expanding healthcare organization.
• Supportive, valued, and empowering work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed