Seasonal Customer Service Representative - Hillsdale Shopping Center
About The Position
The Seasonal Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, and accurately processing transactions and ticketing. The role also supports customer information security, promotes Nordstrom Loyalty and other tools and services, and helps onboard new hires by delivering POS/register training. Employees are expected to own customer interactions, build trust with customers and teammates, and contribute to a positive, team-focused environment. Hours vary based on business needs and include evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing and reaching, frequent hand use, handling bulky items, regularly lifting up to 10 pounds, and occasionally lifting up to 25 pounds.
Responsibilities
- Understand customer needs and own service interactions from start to finish, including returns, exchanges, and order and pickup inquiries.
- Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and resolution of issues.
- Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
- Train and provide POS/register training to support onboarding of new hires.
Benefits
- Medical and vision coverage
- Dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance
- Disability coverage
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
