Seasonal Commission Sales - Accessories - Hillsdale Shopping Center

Nordstrom•San Mateo, CA

About The Position

This seasonal commission sales role in Nordstrom’s Accessories department focuses on delivering strong customer service, meeting sales goals, and building lasting customer relationships. The associate helps customers select jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories that suit their style and everyday needs, while explaining product features, materials, craftsmanship, and brand differences. The role requires a genuine interest in fashion, an ability to provide confident and honest style guidance, and a commitment to Nordstrom’s 5-Point Selling Standard. Associates use in-store interactions and digital tools to develop a customer base and follow up after purchases. They also help keep the department customer-ready and contribute to a productive, positive team environment. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the listed physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward merchandise; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
Communicate openly, support teammates, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, event shifts, and occasional support for other departments.