Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

22d • Onsite

About The Position

As a Patient Registration Customer Service Representative, you are the first point of contact for patients checking into the hospital. You help them navigate registration, answer questions clearly and compassionately, collect accurate information, and build trust during potentially stressful moments. The role involves working across computer systems, handling phone calls and in-person interactions, responding to interruptions from clinical teams, and assisting patients who may be ill, anxious, or confused. Training is provided, and prior healthcare experience is not required.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare fundamentals.
• Opportunities for career growth and exploration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED