Customer Service Representative - Driving

Metropolis Technologies•Colorado Springs, CO

13d•$19 - $21•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. SP+ operates a parking network with more than 23,000 employees across over 4,000 locations in North America and Europe. The Customer Service Representative supports parking facility operations by assisting customers with automated parking equipment, parking services, and traffic flow. The role also supports day-to-day location activities, customer satisfaction programs, facility cleanliness, audits, and revenue-related tasks as needed. The position requires professional customer interaction, adaptability, and the ability to work a flexible schedule. The work environment may include moderate-to-loud noise, vehicle emissions, extreme temperatures, all weather conditions, bright sunlight, and nighttime conditions.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
Valid state-issued driver’s license with a current address and an acceptable driving record; must be maintained.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English and present information effectively in one-on-one and small-group settings.
Ability to follow detailed but standard written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to adapt to workplace changes, delays, and unexpected events.
Sound and accurate judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor with the public and over the telephone, and respond effectively to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Willingness to work a flexible schedule.
Ability to frequently stand and walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms; close vision is required.

Responsibilities

Provide high-quality customer service and assist the maintenance team in keeping common areas near entrances and exits clean.
Assist customers with payments using automated revenue control equipment.
Help customers with parking services and facilitate the efficient flow of traffic through the facility.
Lead programs to improve client and customer satisfaction.
Assist with managing day-to-day activities at the assigned location.
Monitor parkers in pay-in lanes.
Interact with customers in a friendly and professional manner.
Help customers who have forgotten where they parked their vehicles.
Conduct garage and facility audits as required by management.
Count the revenue bank at the beginning of a shift when required.
Make change for customers before transactions when required.
Quote parking rates and provide directions to city locations.
Resolve customer complaints independently or with assistance from a supervisor.
Answer the telephone promptly and courteously when required.
Maintain facility cleanliness and pick up trash in the surrounding area.
Maintain a neat, professional appearance and wear a uniform while at work.
Arrive on time for scheduled shifts.
Perform other duties assigned by a supervisor.