Customer Service Representative - Driving

Metropolis Technologies•DULLES, VA

6d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. SP+ operates a large parking network across North America and Europe. The Customer Service Representative supports parking operations by assisting customers with automated payment equipment and parking services, maintaining orderly traffic flow, and helping manage day-to-day activities at the assigned location. The role also involves facility upkeep, customer issue resolution, audits, and revenue-related tasks as required. The position requires a valid state-issued driver’s license with a current address and an acceptable driving record. Employees must be able to work a flexible schedule; availability for second or third shifts and weekends may be required depending on the location. The work environment may be moderately to loudly noisy, with moderate-to-high exposure to vehicle emissions and extreme temperatures, and work in all weather conditions, bright sunlight, or nighttime conditions. The role frequently requires standing, walking, handling objects or controls, and reaching with hands and arms.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
Valid state-issued driver’s license with a current address and an acceptable driving record; must be maintained.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English and effectively present information to customers, clients, supervisors, and coworkers in one-on-one and small-group situations.
Ability to follow detailed standard written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to adapt to changes, delays, or unexpected events in the work environment.
Sound and accurate judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public, and to respond effectively to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Willingness to work a flexible schedule; second shift, third shift, and/or weekends may be required depending on location.

Responsibilities

Provide high-quality customer service and assist the maintenance team with keeping common areas near entrances and exits clean.
Assist customers with payments using fully automated revenue control equipment.
Help customers with parking services and facilitate efficient traffic flow through the facility.
Lead programs to improve client and customer satisfaction.
Assist with managing the day-to-day activities of the assigned location.
Monitor parkers in pay-in lanes.
Interact with customers in a friendly and professional manner.
Help customers locate vehicles they have forgotten where they parked.
Conduct garage and facility audits as required by management.
Count the revenue bank at the beginning of a shift, if required, to verify the starting total.
Make change for customers before transactions, if required.
Quote parking service rates and provide directions to locations in the city.
Resolve customer complaints independently or with a supervisor’s assistance.
Answer the telephone promptly and courteously, if required.
Maintain facility cleanliness and pick up trash in the surrounding area.
Maintain a neat, professional appearance and wear a uniform while at work.
Arrive on time for scheduled shifts.
Perform other duties assigned by a supervisor.