Customer Service Representative - Driving

SP Plus•Avoca, PA

4d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Customer Service Representative provides customer service at an assigned parking location, supports parking operations and traffic flow, assists with automated revenue control equipment, and helps maintain the facility. The role requires a valid state-issued driver’s license with a current address and an acceptable driving record. Employees must be willing to work a flexible schedule; depending on location needs, second- or third-shift and weekend availability may be required. The work environment is exposed to moderate-to-high vehicle emissions and extreme temperatures, all weather conditions, bright sunlight, and nighttime conditions. The noise level is usually moderate to loud. The position pays $18.00 per hour. Eligible employees may participate in benefits plans that include medical, dental, vision, flexible spending accounts, long- and short-term disability, life and accident insurance, a 401(k), and paid time off.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
Valid state-issued driver's license with a current address and an acceptable driving record; must maintain the license.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English and effectively present information in one-on-one and small-group situations.
Ability to follow detailed but standard written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to adapt to changes, delays, or unexpected events and to exercise sound, accurate judgment.
Ability to use a clock, including standard or military time, and a credit card machine; calculator use is optional.
Ability to maintain a pleasant and mannerly demeanor with the public and over the telephone, and respond effectively to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Willingness to work a flexible schedule; second- or third-shift and weekend availability may be required depending on location needs.
Frequently stand and walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms; close vision is required.

Responsibilities

Provide high-quality customer service and assist the maintenance team with keeping entrance and exit common areas clean.
Assist customers with payment using fully automated revenue control equipment.
Help customers with parking services and facilitate the efficient flow of traffic through the facility.
Lead programs to improve client and customer satisfaction.
Assist with day-to-day management of the assigned location.
Monitor parkers in pay-in lanes.
Interact with customers in a friendly and professional manner.
Help customers who have forgotten where they parked their vehicle.
Conduct garage and facility audits as required by management.
Count the revenue bank at the beginning of a shift, if required, to verify the starting total.
Make change for customers before transactions, if required.
Quote parking rates and provide directions to locations in the city.
Resolve customer complaints independently or with assistance from a supervisor.
Answer the telephone promptly and courteously, if required.
Maintain facility cleanliness and pick up trash in the surrounding area.
Maintain a neat, professional appearance and wear a uniform while at work.
Arrive on time for scheduled shifts.
Perform other duties assigned by a supervisor.