Customer Service Representative - Driving

SP Plus•Dulles, VA

4d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Customer Service Representative supports customers at an assigned parking location, assists with automated parking revenue equipment, helps facilitate traffic flow, and contributes to the cleanliness and daily operation of the facility. The role requires a professional, customer-focused demeanor and a valid driver’s license with an acceptable driving record. The work environment may involve moderate to loud noise, moderate to high exposure to vehicle emissions and extreme temperatures, all weather conditions, bright sunlight, and nighttime conditions. Employees frequently stand and walk, handle objects or controls, and reach with their hands and arms. Close vision is required. The listed pay rate is $19.00 per hour. Eligible employees may participate in benefit plans including medical, dental, vision, flexible spending accounts, disability and life insurance, accident insurance, a 401(k), and paid time off.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
Valid state-issued driver’s license with a current address and an acceptable driving record; must maintain the license.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals, including making change.
Ability to read, write, and interpret English and present information effectively in one-on-one and small-group situations.
Ability to follow detailed standard written or oral instructions and solve problems in standardized situations.
Ability to adapt to changes, delays, and unexpected events and exercise sound judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Pleasant and mannerly communication with the public and by telephone, and the ability to respond effectively to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Willingness to work a flexible schedule.
Ability to meet the role’s physical demands, including frequent standing, walking, handling objects or controls, and reaching with hands and arms; close vision is required.

Responsibilities

Provide high-quality, friendly, and professional customer service.
Assist customers with payments using fully automated revenue control equipment and help facilitate the flow of traffic through the facility.
Assist customers with parking services, including helping them locate their parked vehicles, quoting rates, and providing directions.
Lead programs to improve client and customer satisfaction.
Assist with day-to-day activities at the assigned location and monitor parkers in pay-in lanes.
Conduct garage and facility audits as required by management.
Count the starting bank of revenue and make change for customers when required.
Resolve customer complaints independently or with a supervisor’s assistance.
Answer the telephone promptly and courteously when required.
Help keep common areas, the facility, and the surrounding area clean, including picking up trash.
Maintain a professional appearance and wear a uniform while at work.
Arrive on time for scheduled shifts and perform other duties assigned by a supervisor.