Customer Service Representative - Driving

SP Plus•Colorado Springs, CO

6d•Onsite

About The Position

SP+, a Metropolis company, uses computer vision to provide checkout-free parking experiences. The Customer Service Representative supports day-to-day operations at an assigned parking location by assisting customers with parking services and automated payment equipment, facilitating traffic flow, and helping maintain the facility. The role requires professional, friendly customer interactions, handling payments and related transactions when needed, responding to questions and complaints, and completing audits and other duties assigned by a supervisor.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
Valid state-issued driver’s license with a current address and an acceptable driving record; must maintain the license.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English and present information effectively to customers, clients, supervisors, and coworkers.
Ability to follow detailed standard written or oral instructions and use common-sense judgment to address routine problems.
Ability to adapt to changes, delays, and unexpected events and to exercise sound judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor with the public and on the telephone, and respond effectively to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Willingness to work a flexible schedule; depending on location needs, second shift, third shift, and/or weekends may be required.

Responsibilities

Provide high-quality customer service and assist the maintenance team with keeping common areas near entrances and exits clean.
Assist customers with payment using fully automated revenue control equipment.
Help customers with parking services and facilitate the expedient flow of traffic through the facility.
Lead programs intended to improve client and customer satisfaction.
Assist in managing the day-to-day activities of the assigned location.
Monitor parkers in pay-in lanes.
Interact with customers in a friendly and professional manner.
Assist customers who have forgotten where they parked their vehicle.
Conduct garage and facility audits as required by management.
Count the revenue bank at the beginning of a shift, if required, to confirm the starting total.
Make change for customers before transactions, if required.
Quote parking rates and give directions to locations in the city.
Resolve customer complaints independently or with a supervisor’s assistance.
Answer the telephone promptly and courteously, if required.
Maintain facility cleanliness and pick up trash in the surrounding area.
Maintain a neat, professional appearance and wear a uniform while at work.
Arrive on time for scheduled shifts and complete other duties assigned by a supervisor.