Customer Service Representative - Driving

Metropolis Technologies•Avoca, PA

12d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. SP+ operates a parking network with over 23,000 employees at more than 4,000 locations across North America and Europe. The Customer Service Representative supports parking operations at the assigned location by assisting customers, facilitating traffic flow, and helping maintain the facility. The role requires a professional, customer-focused manner, a valid driver’s license and acceptable driving record, and flexibility to work a schedule that may include evenings, overnight shifts, or weekends depending on the location’s needs. The work environment is usually moderate to loud, with moderate-to-high exposure to vehicle emissions and extreme temperatures. Work takes place in all weather conditions, with high exposure to bright sunlight and nighttime conditions. The position frequently involves standing, walking, handling objects or controls, and reaching with the hands and arms.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
Valid state-issued driver’s license with a current address and an acceptable driving record; must maintain the license.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English and present information effectively to customers, clients, supervisors, and coworkers in one-on-one and small-group situations.
Ability to follow detailed standard written or oral instructions and use common-sense judgment to handle problems in standardized situations.
Ability to adapt to workplace changes, delays, and unexpected events and to exercise sound judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant, courteous demeanor when speaking on the telephone and with the public, and to respond effectively to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Willingness to work a flexible schedule; availability for second shift, third shift, and/or weekends may be required depending on location needs.
Ability to frequently stand, walk, handle or feel objects, tools, or controls, and reach with the hands and arms; close vision is required.

Responsibilities

Provide high-quality customer service and assist the maintenance team in keeping common areas near entrances and exits clean.
Assist customers with payments using fully automated revenue control equipment.
Help customers with parking services and facilitate the efficient flow of traffic through the facility.
Lead programs intended to improve client and customer satisfaction.
Assist with day-to-day activities at the assigned location.
Monitor parkers in pay-in lanes.
Interact with customers in a friendly and professional manner.
Help customers who have forgotten where they parked their vehicles.
Conduct garage and facility audits as required by management.
Count the revenue bank at the beginning of a shift, if required, to verify the starting total.
Make change for customers before transactions, if required.
Quote rates for parking services and provide directions to locations in the city.
Resolve customer complaints independently or with a supervisor’s assistance.
Answer the telephone promptly and courteously, if required.
Maintain facility cleanliness and pick up trash in the surrounding area.
Maintain a neat, professional appearance and wear a uniform while at work.
Arrive on time for scheduled shifts.
Perform other duties as assigned by a supervisor.