Customer Service Rep (5977)-505 W Railroad Ave

Domino's Franchise•Independence, LA

17h

About The Position

The Customer Service Representative serves as a friendly and professional point of contact, delivering positive customer experiences and helping build lasting customer relationships. The role involves responding to customer questions and concerns, processing transactions, providing relevant product and service information, and collaborating with the team to support customer service goals. The position requires organization, attention to detail, empathy, and the ability to work effectively in a fast-paced environment.

Requirements

Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
Strong interpersonal skills and empathy for customer needs.
Active listening skills and the ability to understand customer concerns.
Problem-solving ability and capacity to think critically and offer practical solutions.
Patience and emotional resilience when handling challenging situations.
Time-management and organizational skills to handle multiple tasks effectively.
Basic computer proficiency and ability to learn new systems and software.
Reliability, punctuality, and a strong commitment to attendance.
Positive attitude and collaborative approach.
Ability to remain composed and professional under pressure.
Successful completion of a background check.

Nice To Haves

High school diploma or equivalent.
Previous customer service or customer-facing experience in retail, hospitality, or a corporate environment.
Experience with cash handling or point-of-sale systems.
Familiarity with customer relationship management (CRM) tools or similar platforms.
Experience in a high-volume, fast-paced setting.

Responsibilities

Greet customers warmly and professionally.
Answer incoming calls and inquiries, and work to resolve customer concerns.
Process customer orders, payments, and transactions accurately.
Provide product and service information suited to customer needs, including personalized recommendations when appropriate.
Handle complaints and concerns professionally and collaborate to find effective solutions.
Maintain accurate records of customer interactions and transactions using company systems and tools.
Manage multiple tasks and prioritize customer requests to provide timely responses.
Keep the workspace organized and maintain a professional appearance.
Collaborate with team members to support customer service goals and a positive team culture.
Identify opportunities to improve customer satisfaction and share feedback with management.