Customer Service Rep - Railroad

Paducah & Louisville Railway • Paducah, KY

7d

About The Position

Paducah & Louisville Railway, Inc. is hiring a Customer Service Representative in Paducah, Kentucky. The position supports train operations by calling crews, scheduling and assigning train and engine service employees in accordance with FRA, AAR, and company rules, policies, and regulations. The employee must follow all applicable safety procedures, guidelines, and policies. The role also supports customer freight-car movements and related billing.

Requirements

• High school diploma or general education degree (GED).
• Strong computer and phone skills.
• Ability to work evenings, nights, and weekends as scheduled.
• Ability to work independently with minimal supervision, manage time effectively, and handle multiple projects and responsibilities.
• Ability to work under time pressure and meet strict deadlines.
• Ability to sit for long periods with infrequent breaks.
• Membership in a collective bargaining agreement is required; the agreement determines specific job duties, work assignments, and work locations.

Responsibilities

• Understand and follow operating rules, safety rules, policies, procedures, and regulations, and help ensure the safe and efficient movement of on-track equipment.
• Maintain customer relationships by assisting with freight-car movements and notifications and verifying accurate completion of billing information.
• Ensure customer railcars move in the correct manner.
• Call crews to work when trains are listed and record crew-approved unavailability.
• Prepare miscellaneous invoices for billing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED