Customer Service Rep (5977)-505 W Railroad Ave

Domino's•Independence, LA

About The Position

The Customer Service Representative delivers professional and helpful service to customers, serves as a welcoming point of contact, and helps build lasting customer relationships. The role includes responding to inquiries, processing transactions, providing tailored product and service information, resolving concerns, maintaining accurate records, and supporting the team’s customer service goals. The position is based in Independence, United States. Comprehensive onboarding and training will be provided.

Requirements

Excellent verbal and written communication skills, including the ability to communicate clearly and professionally.
Strong interpersonal skills and empathy for customer needs.
Active listening skills and ability to understand customer concerns.
Problem-solving ability, critical thinking, and capacity to offer practical solutions.
Patience and emotional resilience when handling challenging situations.
Time-management and organizational skills to handle multiple tasks effectively.
Basic computer proficiency and ability to learn new systems and software.
Reliability, punctuality, and commitment to attendance and dependability.
Positive attitude and collaborative spirit.
Ability to remain composed and professional under pressure.
Successful completion of a background check.

Nice To Haves

Previous customer service or customer-facing experience in retail, hospitality, or a corporate environment.
Experience with cash handling or point-of-sale systems.
Familiarity with customer relationship management (CRM) tools or similar platforms.
Experience working in a high-volume, fast-paced setting.
High school diploma or equivalent.

Responsibilities

Greet customers warmly and professionally, creating a welcoming environment.
Answer incoming calls and inquiries and work to resolve customer concerns.
Process customer orders, payments, and transactions accurately.
Provide product and service information tailored to customer needs and offer recommendations when appropriate.
Handle complaints and concerns professionally and collaborate to find effective solutions.
Maintain accurate records of customer interactions and transactions using company systems and tools.
Multitask and prioritize requests to provide timely responses in a fast-paced environment.
Keep the workspace organized and maintain a professional appearance.
Collaborate with team members to support customer service goals and a positive team culture.
Identify opportunities to improve customer satisfaction and share feedback with management.