Assistant Manager (5977)-505 W Railroad Ave

Domino's Franchise•Independence, LA

20h

About The Position

The Assistant Manager supports the General Manager in maintaining operational standards and company policies while helping drive operational excellence and a positive, inclusive workplace. The role includes developing and mentoring team members, contributing to customer satisfaction, and using strategic thinking and collaborative problem-solving to support the organization’s success. The Assistant Manager supervises and develops staff; supports hiring and onboarding; reviews sales, labor, and operational metrics; manages cash, deposits, inventory, and supplies; and helps maintain facility cleanliness, equipment functionality, and safety standards. The position also handles employee concerns, customer-service improvements, scheduling, reporting, documentation, performance feedback, and other operational duties as needed. The role involves standing and walking for much of the work, with occasional sitting for paperwork. Physical tasks may include lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, climbing stairs or ladders, bending, crouching, reaching, and frequent hand use. Delivery work may be required, including driving and carrying products to customers. Delivery duties require a valid driver’s license with a safe driving record and access to an insured vehicle that can be used for delivery.

Requirements

At least 2 years of customer service, retail, hospitality, or operational management experience is preferred.
Proven experience in team leadership, supervision, or people management.
Strong analytical skills and ability to interpret sales and labor data.
Excellent communication and interpersonal skills, with ability to build rapport across all levels.
Problem-solving abilities and sound decision-making judgment.
Proficiency in cash management and basic financial operations.
Time-management and multitasking ability in a fast-paced environment.
Ability to work independently with minimal supervision while remaining accountable.
Customer-service orientation and commitment to providing exceptional experiences.
Organizational skills and strong attention to detail.
Adaptability and resilience when priorities and challenges change.
Ability to inspire and develop team members.
Conflict-resolution skills and ability to handle difficult conversations.
Familiarity with scheduling software, point-of-sale systems, and basic computer applications.
Willingness to work flexible hours, including evenings and weekends, and as operational needs arise.
Ability to work collaboratively in an inclusive environment that values diverse perspectives.
High school diploma or equivalent is required.
For delivery duties: valid driver’s license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery.
Ability to meet the described physical demands, including lifting deliveries weighing up to 50 pounds.

Nice To Haves

Associate’s degree or higher.
At least 2 years of customer service, retail, hospitality, or operational management experience.

Responsibilities

Support the General Manager in implementing and maintaining operational standards and company policies.
Supervise, motivate, and develop team members while promoting engagement, retention, and a supportive work environment.
Conduct interviews, hire qualified candidates, and lead onboarding programs.
Analyze sales performance, labor costs, and operational metrics to identify improvements and support goal achievement.
Manage cash handling, daily deposits, and financial documentation.
Conduct inventory counts and manage supplies.
Maintain facility cleanliness and equipment functionality in accordance with company standards and safety regulations.
Resolve conflicts and address employee concerns with empathy, fairness, and clear communication.
Develop and implement strategies to improve customer satisfaction and service quality.
Perform administrative duties such as scheduling, reporting, and documentation.
Perform other operational duties as needed to support team needs.
Monitor performance metrics and provide constructive feedback during performance reviews.
Deliver products by car to customers’ doors and deliver flyers and door hangers, as required.
Use work aids and equipment such as computers, telephones, calculators, pizza cutters, and pizza peels, as required.