Customer Service Representative - CA
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding H&S Energy’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment. The CSR creates a positive guest experience through friendly interactions, product knowledge, and efficient service. The position involves customer service, point-of-sale and cash-handling operations, merchandising, food and beverage preparation, facility cleanliness, and safety. Work may take place indoors and outdoors in varying weather conditions and in a retail fuel environment. Shifts may vary among 6:00 AM–2:30 PM, 10:00 AM–6:30 PM, 2:00 PM–10:00 PM, and 10:00 PM–6:30 AM, five days a week, including weekends.
Requirements
- High school diploma or equivalent preferred.
- Previous experience in retail, food service, or customer-facing roles preferred.
- Basic knowledge of POS systems and cash-handling procedures.
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivation, dependability, follow-through, and attention to detail.
- Ability to follow direction, take initiative, and remain professional under pressure.
- Comfort using computers and POS systems.
- Ability to work effectively in a team environment.
- Flexible availability, including nights, weekends, and holidays.
- Frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to work indoors and outdoors in various weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers enthusiastically and professionally, creating a welcoming environment.
- Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
- Communicate promotions, loyalty programs, and product recommendations to customers.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions.
- Give correct change, issue receipts, and process refunds and exchanges according to company policy.
- Perform safe drops, cash counts, and end-of-shift drawer balancing according to procedures.
- Verify identification for age-restricted purchases and credit transactions.
- Stock shelves, coolers, and displays; maintain organization, pricing accuracy, and visual presentation.
- Maintain signage and promotional materials; remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep the sales floor, counters, and displays clean and uncluttered.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
- Follow food safety, sanitation, and temperature guidelines; regularly clean and sanitize equipment.
- Clean the facility, including restrooms, fueling areas, and trash disposal areas.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowing shutoff systems.
- Immediately report equipment malfunctions and safety hazards to management.
- Follow the station’s shift duties checklist.
- Understand and assist with car wash operations when applicable.
- Perform other job-related duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
