Veterinary Customer Service Representative - Grass Valley, CA

Vetcor•Grass Valley, CA

About The Position

Mother Lode Veterinary Hospital is seeking an enthusiastic, organized, and customer-focused Veterinary Customer Service Representative to join its collaborative team in Grass Valley, California. The representative is the first and last point of contact for clients and helps create a welcoming, compassionate experience for pets and their families. The role supports communication between clients, doctors, and hospital staff, as well as front-desk operations and administrative tasks. The position is full-time, with a four-day work week consisting of four 10-hour shifts and no weekends. Compensation is $17–$21 per hour based on experience. The hospital describes its approach as compassionate, empathetic, and rooted in integrity, and emphasizes teamwork, client service, affordable high-quality medicine, and a supportive environment. It offers opportunities for professional growth and career advancement, continuing education, and a range of financial, wellness, workplace, and lifestyle benefits. Mother Lode Veterinary Hospital and Vetcor state that diversity, equity, and inclusion are core values and that they are committed to an inclusive and equitable working and learning environment where employees can be themselves, belong, and reach their potential.

Requirements

At least 3 years of customer service experience.
Excellent communication and interpersonal skills.
Strong multitasking and organizational abilities.
A positive, team-oriented attitude and outstanding problem-solving skills.
Ability to remain professional and focused in a busy environment.
High school diploma or equivalent preferred.

Nice To Haves

Previous veterinary receptionist experience.
Administrative assistant experience.

Responsibilities

Welcome clients and patients with warmth and professionalism.
Answer phones and coordinate appointments efficiently.
Serve as the communication hub between clients, doctors, and hospital staff.
Check patients in and out while maintaining accurate records.
Provide exceptional customer service during every interaction.
Support front-desk operations and administrative tasks.
Maintain a clean, organized, and welcoming reception area.
Assist with general office duties and basic housekeeping responsibilities as needed.

Benefits

401(k) matching and a Roth Retirement Savings Plan.
Flexible Spending Account for full-time employees.
529 Savings Plan.
Tuition support program for full-time employees.
Referral bonus program.
Medical, dental, and vision insurance for full-time employees.
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance, for full-time employees.
Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service, subject to the stated state paid-family-leave limitation.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services and products.
Pet food discount program.
Quarterly team rewards bonus program.
Professional development opportunities.
Continuing education allowance.
Uniform allowance.
Six paid holidays for full-time employees.
Employee Assistance Program.
Employee discount program.