Veterinary Customer Service Representative
About The Position
Riverwalk Animal Hospital is seeking an experienced receptionist to support its veterinary hospital. The role helps create a welcoming client experience by maintaining the reception area, assisting clients and patients, coordinating appointments, and handling communications and payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult moments and must be comfortable with a range of medical outcomes. The hospital provides wellness and urgent care services seven days a week, with extended hours and walk-in availability. Team members have access to virtual and hands-on interactive training and continuing development. The work may involve unpleasant odors and noises, as well as exposure to animal bites, scratches, waste, and potentially contagious diseases.
Requirements
- At least one year of veterinary experience as a receptionist.
- Be a compassionate and calm team player.
- Ability to multitask.
- Superior customer service and communication skills.
- Strong organization and computer skills.
- Be a self-starter with a desire to continue advancing knowledge and skills.
- Ability to withstand unpleasant odors and noises and potential exposure to bites, scratches, animal waste, and potentially contagious diseases.
Responsibilities
- Maintain the visual appeal of the hospital reception area.
- Greet and welcome clients and patients.
- Answer questions and triage client concerns.
- Answer calls and emails, directing them to the appropriate party for resolution.
- Schedule appointments to maximize efficiency and daily flow.
- Check clients in and out and process payments.
- Provide friendly, compassionate, and discreet emotional support to clients during times of need.
Benefits
- Health, dental, and vision insurance.
- Liability, life, and supplemental insurance.
- 401(k) and 401(k) matching program.
- Health savings account (HSA) and flexible spending account (FSA).
- Employee Assistance Program.
- Paid vacation and sick time for all employees.
- Paid bereavement program.
- Paid parental leave program.
- Competitive compensation.
- Continuing education allowance for licensed, registered, or certified roles.
- Tuition reimbursement for an AVMA-accredited veterinary technology program.
- Career development opportunities.
- Referral bonus program for most positions.
- Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
