Veterinary Customer Service Representative

Crete Veterinary Clinic•Crete, NE

4d•Onsite

About The Position

Crete Veterinary Clinic is a well-established, progressive mixed-animal practice in Crete, Nebraska, serving large- and small-animal patients. The Veterinary Customer Service Representative supports the clinic’s reception operations by welcoming clients and patients, responding to inquiries, coordinating appointments, and processing payments. The role also involves providing compassionate, discreet emotional support to clients during difficult situations and being comfortable with a range of medical outcomes. The clinic offers virtual and hands-on interactive training and continuing development. The position may involve unpleasant odors and noises and potential exposure to bites, scratches, animal waste, and contagious diseases.

Requirements

Experienced receptionist or veterinary assistant; a minimum of 1 year of veterinary experience is preferred.
Be compassionate, calm, a team player, able to multitask, and a strong communicator.
Be highly organized and possess computer skills.
Be a self-starter with a desire to continue advancing knowledge and skills.
Be able to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

At least 1 year of veterinary experience.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls or emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer friendly emotional support in a compassionate and discreet manner during times of need.

Benefits

Compensation ranging from $16–$17 per hour.
Health, dental, vision, and liability coverage.
401(k) and 401(k) matching program.
Life and supplemental insurance.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition assistance program.
Access to a CVA/CVT/CVPM partnership through Penn Foster.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.