Veterinary Customer Service Representative
About The Position
IndyVet Emergency and Specialty Hospital is seeking a customer service professional for a vital role in its emergency and specialty veterinary setting. The position serves hospital staff and supports the hospital’s standard of patient care and culture of teamwork. The ideal candidate has customer service experience in a healthcare setting, communicates professionally and courteously—including during conflict—and uses creative problem-solving. Veterinary medicine experience is highly preferred. This is a full-time position with rotating 10- or 12-hour shifts starting at 12 noon. Some weekends and holidays are required, as is participation in an on-call rotation. Compensation is $17.00 to $18.00, depending on experience. IndyVet is an AAHA- and Cat Friendly hospital that has served Indianapolis and surrounding communities for over 25 years. Its facility includes MRI, CT, a blood banking program, an in-house laboratory, digital radiology, Ezyvet, and VetRadar.
Requirements
- Previous customer service experience in a healthcare setting.
- A well-established skillset for navigating communications, including conflict, professionally and courteously.
- Ability to use creative problem-solving, support the standard of patient care, and foster teamwork.
- Availability for rotating 10- or 12-hour shifts starting at 12 noon.
- Availability to work some weekends and holidays.
- Availability to participate in an on-call rotation.
Nice To Haves
- Experience in veterinary medicine is highly preferred.
Benefits
- Continuing education allowance
- Uniform allowance, including shoes
- Paid time off
- Paid holidays
- Employee pet discount
- 401(k)
- Medical, dental, and vision insurance
- Disability insurance
- Life insurance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
