Customer Service Representative/ Veterinary Receptionist

Western Veterinary Partners • Blue Ridge, GA

2d • $15 - $18

About The Position

Cohutta Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and support a full-service veterinary hospital. The role focuses on creating exceptional client experiences through compassionate service, building trust, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing essential information about hospital services.

This is a flexible, full-time position with a 4/10 schedule. Availability is required Monday, Tuesday, Thursday, and Friday; there are no weekend shifts. Compensation is $15–$18 per hour. The clinic is a six-doctor practice serving the Blue Ridge community, with a collaborative, team-focused culture. Its modern technology includes digital X-ray, digital dental radiography, laser therapy, and an in-house IDEXX laboratory.

Requirements

• At least 1 year of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist experience is required.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional, and solution-oriented during busy periods.

Nice To Haves

• Experience with veterinary practice management software, especially Pulse, is preferred.
• Experience scheduling appointments and coordinating calendars is preferred.

Responsibilities

• Create welcoming, exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle a multi-line phone system while assisting clients in person.
• Process transactions and maintain accurate financial records.
• Provide clients with essential information about hospital services.
• Collaborate with the veterinary team and help the front desk run smoothly.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid time off in accordance with site policy and applicable law.
• Personal pet discount.
• Eligible part-time team members may receive limited benefits in accordance with company policy and state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed