Customer Service Representative/ Veterinary Receptionist

Western Veterinary Partners • Port Orange, FL

2d • $16 - $20

About The Position

Halifax Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of its hospital. This fast-paced role focuses on creating exceptional client experiences, building trust through compassionate service, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about services. The ideal candidate is friendly, detail-oriented, highly organized, and comfortable in a team-focused customer service environment.

This is a flexible, full-time position with a 5/8 schedule, Monday through Friday from 9:00 AM to 6:00 PM. Rotating Saturdays may be required in the future. Compensation is $16–$20 per hour.

Halifax Veterinary Center is a well-established, full-service, three-doctor companion animal practice that has served the Port Orange community since 1990. It provides medical, surgical, dental, and preventive care for dogs, cats, reptiles, and small mammals. The modern facility includes digital X-ray, dental X-ray, ultrasound, cold laser therapy, a dedicated surgical suite, in-house laboratory equipment, and a fully stocked pharmacy. The hospital describes its environment as gentle, caring, supportive, and team-oriented, with opportunities for veterinary professionals to learn, contribute, and grow.

Requirements

• At least 1 year of experience in a customer service, reception, or client-facing role.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional, and solution-oriented during busy periods.

Nice To Haves

• Previous veterinary receptionist or healthcare-related front-desk experience.
• Experience with veterinary practice management software, especially ezyVet.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle multi-line phone calls and in-person client interactions.
• Process transactions and accurately maintain financial records.
• Provide clients with essential information about hospital services.
• Collaborate with the hospital team and remain professional and solution-oriented during busy periods.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid time off in accordance with site policy and applicable law.
• Personal pet discount.
• Eligible part-time team members may receive limited benefits in accordance with company policy and state law.
• Eligible employees may receive paid sick leave, health emergency leave, and other legally mandated benefits, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed