Veterinary Receptionist/Customer Service Representative
About The Position
Belvoir Pet Hospital is seeking an outgoing Veterinary Receptionist/Client Service Representative to serve as the welcoming face of its hospital. This fast-paced, full-time role focuses on creating exceptional client experiences and building trust through compassionate service. The receptionist manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. Belvoir Pet Hospital is a busy, five-doctor small-animal practice that is AAHA-accredited. Its comprehensive services range from general wellness and preventive care to advanced dentistry and surgery. The practice has certified veterinary technicians, a Hospital Manager, support staff, and medical technology. It is located off Mayfield Road, about nine miles from downtown Cleveland. The position requires availability Tuesday through Friday, with rotating Saturdays. Compensation is $15–$17 per hour. Full-time benefits include medical, dental, and vision insurance; life and disability insurance; an Employee Assistance Program; a 401(k) with company match; paid time off in accordance with site policy and applicable law; a personal pet discount; and a uniform allowance. Benefits may vary by role and location, and part-time team members may be eligible for limited benefits.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Previous veterinary receptionist experience required.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Tuesday through Friday, with rotating Saturdays.
Nice To Haves
- Experience working with veterinary practice management software, especially Avimark.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phone calls and in-person client interactions.
- Process transactions and maintain financial records accurately.
- Provide clients with essential information about hospital services.
- Schedule appointments and coordinate calendars.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Limited benefits may be available to part-time team members, subject to company policy and state law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
