Veterinary Customer Service Representative

IndyVet Emergency and Specialty Hospital•Indianapolis, IN

14h•Onsite

About The Position

IndyVet Emergency and Specialty Hospital is seeking a customer service professional for a vital role in its emergency and specialty setting in Indianapolis, Indiana. The role serves hospital staff and supports compassionate, high-standard patient care while contributing to a culture of teamwork. The ideal candidate communicates professionally and courteously, including during conflict, and uses creative problem-solving. Previous customer service experience in a healthcare setting is desired, and veterinary medicine experience is highly preferred. This is a full-time position with rotating 10- or 12-hour shifts starting at 4 PM. Hours worked between 6 PM and 6 AM qualify for a shift differential of $2 per hour on weekdays and $3 per hour on weekends. Some weekends and holidays are required, as is participation in an on-call rotation. Compensation is $17 to $18 per hour, depending on experience. IndyVet is an AAHA- and Cat Friendly hospital that has served Indianapolis and nearby communities for over 25 years. Its facility includes MRI, CT, a blood banking program, an in-house laboratory, digital radiology, Ezyvet, and VetRadar.

Requirements

Previous customer service experience in a healthcare setting.
Established communication skills, including the ability to navigate conflict professionally and courteously.
Availability for rotating 10- or 12-hour shifts starting at 4 PM.
Availability for some weekends and holidays and participation in an on-call rotation.

Nice To Haves

Experience in veterinary medicine is highly preferred.

Responsibilities

Serve hospital staff through customer service and creative problem-solving.
Communicate professionally and courteously, including when handling conflict.
Uphold the hospital’s standard of patient care and foster a culture of teamwork.
Participate in an on-call rotation.
Work some weekends and holidays.