Customer Service Representative Roseville, CA
About The Position
Cosentino is seeking a Customer Service Representative in Roseville, California. The role serves as a key liaison between customers and the company, providing excellent customer service in a multinational, growing environment. The representative assists with inquiries about pricing, products, inventory availability, delivery schedules, order confirmations, invoicing, and collections. The position supports customer relationships and sales operations through order processing and follow-up, delivery and order-status communications, invoice creation and corrections, returns, showroom scheduling and management, and resolving customer issues from order through delivery. Customer support is provided by phone, in person, and email. The representative also performs requested analyses in SAP, logs showroom visitors and events in SalesForce, and supports the sales team with sample shipments and stock checks. Responsibilities may evolve with business needs, and managers may assign additional duties.
Requirements
- At least 3 years of customer service experience.
- At least 2 years of invoicing and order-entry experience.
- High school diploma or GED.
- Computer literacy, including Outlook, Excel, and Word.
- Excellent customer service skills and experience working directly with end customers in a fast-moving, dynamic organization.
- Ability to multitask in an extremely fast-paced environment.
- Exceptional customer-facing and interpersonal skills, both written and verbal.
Nice To Haves
- Customer service experience in construction, manufacturing, distribution, or a related industry.
- College degree.
- Experience using SAP, an ERP, or an order system.
Responsibilities
- Develop and maintain customer relationships while handling operational responsibilities.
- Process, monitor, and follow up on customer purchase orders.
- Provide administrative and service support, including material delivery information and order-status updates; proactively inform customers and the sales team about discrepancies.
- Communicate material lead times, product availability, and pricing promptly and courteously.
- Create invoices, make corrections when needed, and process material returns.
- Schedule showroom visits and lead material viewings and reservations.
- Resolve customer issues from order through delivery and maintain customer accounts receivable.
- Provide customer support by phone, in person, and email.
- Perform analyses in SAP as requested by the General Manager, Operations Manager, or sales and promotion team.
- Manage and maintain the showroom, including ordering and stocking supplies, maintaining equipment, and placing marketing materials.
- Log daily visitors and events in SalesForce.
- Support the sales team by preparing sample shipments, checking material stock, and identifying potential stock issues.
- Perform other tasks at the manager's request.
Benefits
- Potential annual award based on individual and company performance, in accordance with the company plan.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term and long-term disability insurance.
- Basic life and supplemental insurance.
- Eligibility to enroll in the 401(k) retirement plan, starting the first of the month.
- Monthly accrued vacation time.
- Five days of sick time.
- Two floating holidays annually for full-time employees; employees hired after July 1 receive one floating holiday for that calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
