Customer Service Representative - Twentynine Palms, CA

VetJobs•Twentynine Palms, CA

5d•$19 - $22•Onsite

About The Position

The Customer Service Representative provides customer service to prospective and current residents in a multifamily residential community. The role includes answering phones, taking and following up on service requests, supporting resident move-ins and move-outs, showing homes, preparing and finalizing leases, and helping ensure residents’ needs are met. The representative works with residents and staff to resolve concerns and deliver service in accordance with Liberty Military Housing’s customer satisfaction standards. The position also involves office and administrative work, resident communications, lease renewals, coordination with maintenance, outreach marketing, and participation in inspections, meetings, and community events. The representative must comply with applicable safety, health, environmental, Fair Housing, and company policies, and may travel between work locations using a company or personal vehicle.

Requirements

At least 6 months of residential property management or customer service experience is preferred.
Proficiency with personal computers, keyboards, internet searches, email correspondence, math, Microsoft Word and Excel, and other software applications is preferred; familiarity with Yardi and Payscan is cited as an example.
Effective communication and interaction skills to exchange information and give and receive work direction with customers, vendors, management, and coworkers.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to meet operational objectives.
Positive and professional demeanor in all interactions.
Valid driver's license and ability to operate a company or personal vehicle or electric cart.
Availability for a flexible schedule, including weekends, off-hours, and emergencies as required.

Nice To Haves

Residential property management or customer service experience of 6 months or more.
Experience with Yardi, Payscan, or similar software applications.

Responsibilities

Assist prospective residents with lease, community, and move-in information.
Prepare and enter lease documents and related paperwork, including pet and allotment information.
Respond to and manage resident complaints and service issues, coordinating with appropriate staff when needed.
Support residents during move-outs, including notices to vacate and transfers.
Finalize resident leases and provide information about the community and resident services.
Conduct post-turn unit inspections and move-in inventory inspections as needed.
Follow up on resident work orders, service requests, issues, and concerns.
Manage lease renewal notifications and timely resident responses to renew or vacate.
Coordinate with maintenance to ensure service requests are assigned, scheduled, and completed promptly.
Confirm with residents that completed services meet company standards and resident expectations.
Promote positive resident relations through timely responses to resident concerns and requests.
Participate in outreach marketing activities, including market surveys and competitor visits.
Perform general office duties, including answering phones, filing, and special projects.
Complete administrative and computer tasks, email communications, and data entry in company systems such as Payscan and Yardi.
Compose and distribute resident correspondence and notices, including renewal, move-out charge, and maintenance-related notices.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, and make-ready units as needed.
Attend department or regional meetings, resident or community events, seminars, and other work-related events.
Comply with OSHA safety regulations, applicable local health, safety, and environmental laws, Fair Housing requirements, and company policies and procedures.
Operate a company or personal vehicle to travel to work locations.