Customer Service Representative - Twentynine Palms, CA

Military Spouse Corporate Career Network•Twenty-Nine Palms, CA

3d•Onsite

About The Position

Liberty Military Housing is seeking a Customer Service Representative to serve prospective and current residents in a multi-family residential community in Twentynine Palms, California. The role provides customer service by phone and in person, handles resident service requests and follow-up, and supports the move-in process by showing homes and preparing and finalizing leases. The representative helps ensure resident needs are met and service is delivered in accordance with the company’s customer satisfaction standards. The position also supports move-outs, lease renewals, resident relations, outreach marketing, property inspections, and general office administration. It works with the maintenance team to coordinate service requests and confirm completed work meets company standards and resident expectations. The role requires use of computer systems and may involve travel between work locations by company or personal vehicle.

Requirements

At least 6 months of residential property management or customer service experience is preferred.
Proficiency in personal computer use, keyboarding, internet searches, email, and math is preferred.
Microsoft Office skills, including Word and Excel, and familiarity with other software applications such as Yardi and Payscan are preferred.
Effective communication and interaction skills to exchange information and give and receive work direction.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties.
Positive and professional demeanor in all interactions.
Valid driver's license.
Ability to operate a company or personal vehicle or electric cart.
Availability for a flexible schedule, including weekends, off-hours, and emergencies as required.

Nice To Haves

Residential property management or customer service experience of 6 months or more.
Proficiency with personal computers, keyboarding, internet searches, email correspondence, and math.
Microsoft Office skills, including Word and Excel, and experience with Yardi, Payscan, or similar software.

Responsibilities

Assist prospective residents with lease, community, and move-in information.
Prepare and complete lease documents and ensure paperwork is entered into the appropriate system.
Manage resident complaints and service issues, coordinating with appropriate staff to resolve concerns.
Support resident move-outs, including notices to vacate and transfers.
Finalize resident leases and provide information about the community and resident services.
Conduct post-turn unit inspections and move-in inventory inspections as needed.
Follow up with residents about service requests and community concerns.
Manage lease renewal notifications and obtain timely resident decisions to renew or vacate.
Coordinate with the maintenance team to assign, schedule, and complete service requests in a timely manner.
Confirm completed services meet company standards and resident expectations.
Promote positive resident relations by responding to concerns and requests promptly.
Participate in outreach marketing activities, such as market surveys and competitor visits.
Perform general office duties, including phone coverage, filing, and special projects.
Complete administrative and computer tasks, email communications, and data entry in company systems such as Payscan and Yardi.
Compose and distribute correspondence and resident notices, including renewal, move-out charge, and maintenance-related notices.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, and make-ready units as needed.
Attend department or regional meetings, resident or community events, seminars, and other work-related events.
Comply with OSHA safety regulations, applicable local health, safety, and environmental laws, Fair Housing requirements, and company policies and procedures.
Operate a company or personal vehicle to travel to work locations.