Seasonal Customer Service Representative - Galleria at Roseville
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, accurately processing transactions and ticketing, and helping train new employees on POS/register procedures. The role involves owning customer interactions from start to finish, resolving concerns with empathy and sound judgment, building relationships with customers and teammates, safeguarding customer information, and promoting Nordstrom Loyalty and other tools, software, and services. Hours vary based on business needs and include evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky items and lifting items up to 10 pounds regularly and up to 25 pounds occasionally.
Responsibilities
- Understand customer needs and provide friendly service, owning interactions from start to finish.
- Resolve returns and exchanges and support order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect customer information through education, compliance, and issue resolution.
- Promote Nordstrom Loyalty and tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register training to support new-hire onboarding.
Benefits
- Medical, vision, and dental coverage options
- Retirement benefits and 401(k)
- Paid time away/PTO accruals and holidays
- Life insurance and disability coverage options
- Merchandise discount
- Employee Assistance Program resources
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
