Customer Service Operations Representative (Ventura, CA)
About The Position
Curri is seeking a Service Operations Representative to join its Customer Operations Team. The role focuses on helping ensure every delivery Curri fulfills is successful. It is an opportunity to work in a fast-paced environment, tackle problems from a first-principles perspective, learn, contribute to the company's growth, and help shape its operational strategies. Curri provides on-demand, last-mile logistics for construction and adjacent industries through a nationwide fleet of cars, trucks, and flatbeds. Founded in 2018 and part of the YC S19 Batch, the company is headquartered in Ventura, California. Curri describes itself as an equal opportunity employer and complies with applicable fair employment practices laws.
Requirements
- Positive attitude and eagerness to learn.
- Strong critical-thinking and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong customer service skills.
- Proficiency with G-Suite, including Google Docs and Google Sheets.
Responsibilities
- Facilitate deliveries from booking through successful drop-off and handle related needs throughout the process.
- Provide customer and driver support via chat and phone.
- Communicate with pickup and drop-off contacts to help ensure deliveries are completed successfully and smoothly.
- Provide operational feedback and identify pain points for the team to optimize logistics.
Benefits
- Competitive salary.
- Health benefits.
- Dental benefits.
- Vision benefits.
- 401(k).
- Equity compensation grant.
- Opportunity to work on a diverse team and make an impact through meaningful work.
- The company values personal development and family and does not expect employees to be always engaged with work.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
