Customer Service Operations Representative (Ventura, CA)

Curri • Ventura, CA

11d • $24 - $24

About The Position

Curri is seeking a Service Operations Representative to join its Customer Operations Team. The role focuses on facilitating deliveries from booking through successful drop-off and providing support to customers and drivers through chat and phone. The representative will communicate with pickup and drop-off contacts to help ensure smooth, successful deliveries, and provide operational feedback to help the team improve logistics. This is an opportunity to contribute to a fast-paced startup and help shape its operational strategies.

Requirements

• Positive attitude, fun personality, and eagerness to learn.
• Strong critical-thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Proficiency with G Suite, including Google Docs and Google Sheets.

Responsibilities

• Facilitate deliveries from booking through successful drop-off.
• Provide customer and driver support via chat and phone.
• Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly.
• Provide operational feedback and identify pain points for logistics optimization.

Benefits

• Competitive salary.
• Health, dental, and vision benefits.
• 401(k).
• Equity compensation grant.
• Opportunity to contribute meaningfully at a dynamic startup and on a diverse team.
• Support for personal development and a culture that values family and life outside work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed