BMV Intermittent Customer Service Representative
About The Position
The Bureau of Motor Vehicles Customer Service Representative is a frontline contact who provides timely and accurate service to Hoosiers across a broad range of BMV needs. The role uses communication and computer skills along with on-the-job training. This intermittent position serves at the Carmel, Indiana, BMV Branch Office. The work schedule is set by the supervisor and falls within the branch’s operating hours: Tuesday 9:00 a.m.–6:30 p.m.; Wednesday through Friday 9:00 a.m.–5:00 p.m.; and Saturday 9:00 a.m.–12:30 p.m. The branch is closed Sunday and Monday. The position traditionally starts at $19.31 per hour and is limited to 180 working days in an eleven-month continuous period. It does not offer benefits.
Requirements
- Top-notch communication skills.
- Strong critical-thinking and troubleshooting ability.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Ability to perform essential functions with or without reasonable accommodation.
- A degree is not required. A high school diploma or high school equivalent and customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered.
Responsibilities
- Conduct customer transactions using job knowledge.
- Answer customer questions and provide guidance.
- Assist with daily branch opening and closing.
- Check transactions for accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as they are completed throughout the day.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
