BMV Intermittent Customer Service Representative
About The Position
Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service using communication and computer skills, along with on-the-job training. The role assists Hoosiers with a broad scope of BMV needs and is based at the Lebanon, Indiana, BMV Branch Office. The work schedule is determined by the supervisor and falls within the branch’s operating hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.; the branch is closed Saturday and Sunday. The position traditionally starts at $19.31 per hour. It is described as seasonal, does not offer benefits, and is limited to 180 working days in an eleven-month continuous period.
Requirements
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Ability to perform essential functions with or without reasonable accommodation.
- A degree is not required. A high school diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Responsibilities
- Conduct customer transactions using job knowledge.
- Answer customer questions and provide guidance.
- Assist with the daily opening and closing of the branch.
- Check transactions for accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as they are completed throughout the day.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
