BMV Intermittent Customer Service Representative
About The Position
The Bureau of Motor Vehicles (BMV) Customer Service Representative is a frontline contact who provides timely and accurate customer service to Hoosiers, using communication and computer skills supported by on-the-job training. The role assists customers with a broad range of BMV needs and is based at the Lawrenceburg, Indiana, BMV Branch Office. The work schedule is determined by the supervisor and falls within the branch’s operating hours: Tuesday 9:00 a.m.–6:30 p.m.; Wednesday through Friday 9:00 a.m.–5:00 p.m.; and Saturday 9:00 a.m.–12:30 p.m. The branch is closed Sunday and Monday. The position traditionally starts at $19.31 per hour. It is an intermittent, seasonal position limited to 180 working days in an eleven-month continuous period and does not offer benefits. The role may be used in a supervisory capacity based on agency needs.
Requirements
- Top-notch communication skills.
- Strong critical-thinking skills and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20% of the time to branch locations, training, or branch-related community activities.
- Ability to perform the essential functions with or without reasonable accommodation.
- A degree is not required. A high school diploma or High School Equivalent (HSE), together with customer service experience applying the outlined knowledge, skills, and abilities in a similar role, may be considered.
Responsibilities
- Conduct customer transactions using job knowledge.
- Answer customer questions and provide guidance.
- Assist with the daily opening and closing of the branch.
- Check transactions for accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as they are completed throughout the day.
- Perform other duties, responsibilities, and activities as assigned; these may change at any time.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
