BMV Customer Service Representative
About The Position
The Bureau of Motor Vehicles Customer Service Representative is a frontline contact who provides timely and accurate service to Hoosiers using communication skills, computer skills, and on-the-job training. The representative assists customers with a broad range of BMV needs and works at the Indianapolis East BMV Branch Office. The role may also be utilized in a supervisory capacity based on agency needs. The position traditionally starts at $37,654.50, though salary may be commensurate with education and work experience. Branch hours are Tuesday 9:00 a.m.–6:30 p.m., Wednesday through Friday 9:00 a.m.–5:00 p.m., and Saturday 9:00 a.m.–12:30 p.m.; the branch is closed Sunday and Monday. The role may require travel up to 20 percent to branch locations, training, or branch-related community activities.
Requirements
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Ability to perform essential functions with or without reasonable accommodation.
- A degree is not required. A high school diploma or high school equivalent (HSE) and customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered.
Responsibilities
- Conduct customer transactions using job knowledge.
- Answer customer questions and provide guidance.
- Assist with the daily opening and closing of the branch.
- Check transactions for accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as they are completed throughout the day.
Benefits
- Three medical plan options, including prescription coverage, as well as vision and dental plans
- Wellness Rewards Program with gift card rewards for completed wellness activities
- Health savings account with bi-weekly state contributions
- Deferred compensation 457(b) account with employer match
- Two fully funded pension plan options
- Paid New Parent Leave and paid Childbirth Recovery Leave for eligible mothers
- Paid community service leave
- Combined paid vacation, personal, and sick leave
- Paid holidays
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program with covered behavioral health visits
- Eligibility as a qualified employer for the Public Service Loan Forgiveness Program
- Free parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
