BMV Customer Service Representative
About The Position
The Bureau of Motor Vehicles Customer Service Representative is a frontline contact who provides timely and accurate customer service to Hoosiers using communication and computer skills, along with on-the-job training. The representative assists customers with a broad range of BMV needs. This position serves at the Lafayette, Indiana, BMV branch office. Branch hours are Tuesday 9:00 a.m.–6:30 p.m., Wednesday through Friday 9:00 a.m.–5:00 p.m., and Saturday 9:00 a.m.–12:30 p.m.; the branch is closed Sunday and Monday. The salary traditionally starts at $37,654.50 and may be commensurate with education and work experience. A degree is not required. A high school diploma or equivalent and customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered. The role may be utilized in a supervisory capacity based on agency needs.
Requirements
- Top-notch communication skills.
- Strong critical-thinking and troubleshooting abilities.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Ability to perform essential functions with or without reasonable accommodation.
- A degree is not required; a high school diploma or high school equivalent and relevant customer service experience may be considered.
Responsibilities
- Conduct customer transactions using job knowledge.
- Answer customer questions and provide guidance.
- Assist with daily branch opening and closing.
- Check transactions for accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as they are completed throughout the day.
Benefits
- Three medical plan options, including prescription coverage, as well as vision and dental plans.
- Wellness Rewards Program with gift card rewards for completing wellness activities.
- Health savings account with bi-weekly state contributions.
- Deferred compensation 457(b) account with employer match.
- Two fully funded pension plan options.
- Leave policies, including paid new-parent leave and childbirth recovery leave for eligible employees, community service leave, vacation, personal and sick leave.
- 12 paid holidays, or 14 in election years.
- Education reimbursement program.
- Group life insurance.
- Referral bonus program.
- Employee assistance program with covered behavioral health visits.
- Eligibility as an employer for the Public Service Loan Forgiveness Program.
- Free parking for most positions.
- Free LinkedIn Learning access.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
