BMV Customer Service Representative

State of Indiana•Carmel, IN

4d•Onsite

About The Position

The Bureau of Motor Vehicles Customer Service Representative is a frontline contact who provides timely and accurate service to Hoosiers using communication skills, computer skills, and on-the-job training. The role assists customers with a broad range of BMV needs and is based at the Carmel, Indiana, BMV branch. The branch is open Tuesday through Saturday, with hours varying by day. The position may also be used in a supervisory capacity based on agency needs. The stated starting salary is $37,654.50 and may be commensurate with education and work experience.

Requirements

Top-notch communication skills.
Strong critical-thinking ability and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A high school diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Conduct customer transactions using job knowledge.
Answer customer questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions for accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as they are completed throughout the day.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Paid leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.