BMV Customer Service Representative

State of Indiana•Indianapolis, IN

4d•Onsite

About The Position

The Customer Service Representative is the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service to Hoosiers through communication skills, computer skills, and on-the-job training. The position assists customers with a broad range of BMV needs and serves at the Indianapolis East BMV Branch Office. Branch hours are Tuesday 9:00 a.m.–6:30 p.m.; Wednesday through Friday 9:00 a.m.–5:00 p.m.; and Saturday 9:00 a.m.–12:30 p.m. The branch is closed Sunday and Monday. The role may be utilized in a supervisory capacity based on agency needs. Duties and responsibilities may change or be assigned at any time and are not limited to the listed essential functions. The salary traditionally starts at $37,654.50 and may be commensurate with education and work experience.

Requirements

Top-notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. A high school diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Conduct customer transactions using job knowledge.
Answer customer questions and provide guidance.
Assist with daily branch opening and closing.
Check transactions for accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File completed applications throughout the day.
Travel to branch locations, training, or branch-related community activities, as needed.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.