BMV Customer Service Representative

Indiana Department of Correction•Lafayette, LA

6d•Onsite

About The Position

Customer Service Representatives are the frontline contact for the Indiana Bureau of Motor Vehicles. They provide timely and accurate customer service to Hoosiers, using communication and computer skills and on-the-job training to assist with a broad range of BMV needs. This position serves at the Lafayette, Indiana, BMV branch office. Branch hours are Tuesday 9:00 a.m.–6:30 p.m.; Wednesday through Friday 9:00 a.m.–5:00 p.m.; and Saturday 9:00 a.m.–12:30 p.m. The branch is closed Sunday and Monday. The salary traditionally starts at $37,654.50, though it may be commensurate with education and work experience. A degree is not required; a high school diploma or equivalent and relevant customer service experience may be considered. The role may be used in a supervisory capacity based on agency needs.

Requirements

Top-notch communication skills.
Strong critical-thinking and troubleshooting abilities.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required; a high school diploma or High School Equivalent (HSE) and customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Conduct customer transactions using job knowledge.
Answer customer questions and provide guidance.
Assist with daily branch opening and closing.
Check transactions for accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as they are completed throughout the day.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.