BMV Customer Service Representative

Indiana Department of Correction • Carmel, IN

2d • Onsite

About The Position

The Bureau of Motor Vehicles Customer Service Representative is a frontline contact who provides timely and accurate service to Hoosiers. The role uses communication and computer skills, along with on-the-job training, to assist customers with a broad range of BMV needs. This position serves at the Carmel, Indiana, BMV branch office. Branch hours are Tuesday 9:00 a.m.–6:30 p.m., Wednesday through Friday 9:00 a.m.–5:00 p.m., and Saturday 9:00 a.m.–12:30 p.m.; the branch is closed Sunday and Monday. The position may be used in a supervisory capacity based on agency needs.

Requirements

• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.
• A degree is not required. A High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

• Conduct customer transactions using job knowledge.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as they are completed throughout the day.
• Perform other duties, responsibilities, and activities as assigned.

Benefits

• Three medical plan options, including prescription coverage, and vision and dental plans
• Wellness Rewards Program with gift card rewards for completed wellness activities
• Health savings account with bi-weekly state contribution
• Deferred compensation 457(b) account with employer match
• Two fully funded pension plan options
• Leave policies including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal and sick leave
• Paid holidays
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program with covered behavioral health visits
• Eligibility as a qualified employer for the Public Service Loan Forgiveness Program
• Free parking for most positions
• Free LinkedIn Learning access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED