BMV Customer Service Representative

State of Indiana•Seymour, IN

3d•Onsite

About The Position

The Customer Service Representative is the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate service to Hoosiers through communication, computer skills, and on-the-job training. The position serves at the Seymour, Indiana, BMV branch office and assists customers with a broad range of BMV needs. Branch hours are Tuesday 9:00 a.m.–6:30 p.m., Wednesday through Friday 9:00 a.m.–5:00 p.m., and Saturday 9:00 a.m.–12:30 p.m.; the branch is closed Sunday and Monday. The salary traditionally starts at $37,654.50 and may be commensurate with education and work experience. A degree is not required. The role may be used in a supervisory capacity based on agency needs.

Requirements

Top-notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required; a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Conduct customer transactions using job knowledge.
Answer customer questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions for accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as they are completed throughout the day.
Travel to branch locations, training, or branch-related community activities as needed, up to 20 percent of the time.

Benefits

Three medical plan options, including prescription coverage, and vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave time off.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.