BMV Customer Service Representative

State of Indiana•Auburn, IN

3d•Onsite

About The Position

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service with the support of on-the-job training. They assist Hoosiers with a broad range of BMV needs. This position serves at the Auburn, Indiana, BMV branch office. The branch is open Tuesday from 9:00 a.m. to 6:30 p.m.; Wednesday through Friday from 9:00 a.m. to 5:00 p.m.; and Saturday from 9:00 a.m. to 12:30 p.m. The branch is closed Sunday and Monday. The salary traditionally starts at $37,654.50 and may be commensurate with education and work experience. The role may be utilized in a supervisory capacity based on agency needs. Other duties, responsibilities, and activities may change or be assigned at any time.

Requirements

Top-notch communication skills.
Strong critical-thinking skills and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. A high school diploma or High School Equivalent (HSE) and customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Use job knowledge to conduct customer transactions.
Answer customer questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions for accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as they are completed throughout the day.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid new-parent leave, childbirth recovery leave for eligible mothers, community service leave, vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.