BMV Customer Service Representative

Indiana Department of Correction•Auburn, WA

2d•Onsite

About The Position

The Customer Service Representative is a frontline contact for the Indiana Bureau of Motor Vehicles, providing timely and accurate service to Hoosiers. The role uses communication and computer skills, along with on-the-job training, to assist customers with a broad range of BMV needs. This position serves at the Auburn, Indiana, branch office and may be used in a supervisory capacity based on agency needs. The salary traditionally starts at $37,654.50 and may be commensurate with education and work experience. The Auburn branch is closed Sunday and Monday. Its hours are Tuesday, 9:00 a.m.–6:30 p.m.; Wednesday through Friday, 9:00 a.m.–5:00 p.m.; and Saturday, 9:00 a.m.–12:30 p.m. The role may require travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

Requirements

Top-notch communication skills.
Strong critical-thinking skills and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to perform the essential functions with or without reasonable accommodation.
A degree is not required. A high school diploma or High School Equivalent (HSE) and customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Conduct customer transactions using job knowledge.
Answer customer questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions for accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as they are completed throughout the day.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.