BMV Intermittent Customer Service Representative
About The Position
The Customer Service Representative is the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service through communication, computer skills, and on-the-job training. The role assists Hoosiers with a broad range of BMV needs and is based in the Central BMV Office at the Indiana Government Center in Indianapolis, Indiana. Hours are arranged with the supervisor. The position traditionally starts at $19.31 per hour and is seasonal, limited to 180 working days in an eleven-month continuous period. It does not offer benefits. The role may be utilized in a supervisory capacity based on agency needs. Duties and responsibilities may change or be assigned at any time.
Requirements
- Top-notch communication skills.
- Strong critical-thinking and troubleshooting abilities.
- Ability to process cash and card transactions.
- Ability to travel up to 20% of the time to branch locations, training, or branch-related community activities.
- Ability to perform essential functions with or without reasonable accommodation.
- A degree is not required; a high school diploma or High School Equivalent (HSE) and customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered.
Responsibilities
- Conduct customer transactions using job knowledge.
- Answer customer questions and provide guidance.
- Assist with daily branch opening and closing.
- Check transactions for accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File completed applications throughout the day.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
