BMV Intermittent Customer Service Representative

Indiana Department of Correction • Carmel, IN

13d • Onsite

About The Position

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate service through strong communication and computer skills, supported by on-the-job training. They assist Hoosiers with a broad range of BMV needs. This intermittent position serves at the Carmel, Indiana, BMV Branch Office. The supervisor determines the schedule within the branch's operating hours: Tuesday 9:00 a.m.–6:30 p.m.; Wednesday through Friday 9:00 a.m.–5:00 p.m.; and Saturday 9:00 a.m.–12:30 p.m. The branch is closed Sunday and Monday. The position traditionally starts at $19.31 per hour. This seasonal position offers no benefits and is limited to 180 working days in an eleven-month continuous period.

Requirements

• Top-notch communication skills.
• Strong critical-thinking and troubleshooting ability.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.
• A degree is not required. A High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

• Conduct customer transactions using job knowledge.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as they are completed throughout the day.
• Perform other duties, responsibilities, and activities as assigned.

What This Job Offers

• Education Level: High school or GED