Customer Service Representative - Part Time Patient Registration

R1 RCM•American Fork, UT

6d•$16 - $21•Onsite

About The Position

As a Customer Service Representative in Patient Registration, you help patients check into the hospital and answer questions during registration. You accurately and efficiently collect patient and insurance information while listening compassionately to patients’ concerns and helping ease their anxiety. The role is fast-paced and involves working across multiple computer screens and programs, answering phones, and entering information between physician and nurse check-ins. Clinicians may interrupt registration to provide emergent care. The work may involve assisting patients on your feet in a busy hospital or lab environment, where you may encounter illness and injuries. Health plans and coverage vary, and training is provided. Previous healthcare experience or knowledge is not required. This part-time, PRN, as-needed/on-call position is based at Intermountain American Fork.

Requirements

High school diploma or GED.
Excellent customer service experience.
Ability to multitask, learn technology quickly, type, and answer phones.
Must be up to date on all vaccinations and pass a drug test and background check prior to hire.
Must be prepared to see illness and injuries in a hospital or lab environment.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Collect and accurately enter patient and insurance information across multiple computer screens and programs.
Answer phones and respond to patients’ questions during registration.
Listen compassionately, ask follow-up questions, build rapport, and help ease patients’ fears and anxiety.
Assist patients with registration in a busy environment, including when clinicians interrupt the process for emergent care.